Gwendolyn R Schmidt
Pittsburgh, PA 15203
+1 412 226 6776
gwenix@gmail.com

Software Developer/DevOps

A talented, reliable Software and Operations specialist with strong expertise in building and implementing software for clients, and at diagnosing software issues. Adept at working with managers and developers during the software development lifecycle. Demonstrates a strong attention to detail and ability to resolve complex problems efficiently. Skilled in multiple programming languages.

Professional Experience

Wombat Security Technologies 2016 - 2018
Tech Support Engineer/Application Support
Provided application support for the Wombat platform by interfacing with customers, providing training and diagnosing their issues. Point person for the PhishAlarm and PhishAlarm Analyzer products. Created documentation for point products, and more general Knowledge Base articles for the user community.
ABB Enterprises 2009 - 2016
Senior Customer Support Representative/Application Support
Provided application support for the products Asset Suite, eSOMS, ER Suite, and SOI. Created new processes for bettering Support procedures. Provided French language support.
Wellspring Worldwide 2008 - 2009
Systems Administrator
Installed and hardened software needed for the organization. Integrated the software into the office applications and administration.
Computing Services, Carnegie Mellon University 2005 - 2008
Senior Software Engineer/Systems Administrator
Installation and maintenance of OPs software for the University. Support daily OPs tasks for the University community.
pair Networks, Inc. 1997 - 1999, 2001 - 2003
System Administrator
Third employee at pair Networks, responsible for any number of Systems Administration tasks, including installation of the hardware and software, script creation and maintenance for daily tasks, interface with the customers to support their needs.
Inkotomi Corporation 2000 - 2001
Custom System Administrator, Dedicated Search Clusters
Maintained search clusters for high-end clients with dedicated search hosting through perl-backed configuration scripts.
E-Greetings 1999 - 2000
UNIX Systems and Networks Administrator
Contract position to Jumpstart a number of Solaris servers and upgrade the RAM. Contract continued when a need for an inventory tracking system was identified and developed.

Technical Expertise

Programming Languages
UNIX Systems
General

Education

Bachelor of Science (BS) in Computer Science, University of Pittsburgh

Side Project Work and Additional Details

Wordpress Webmaster for performing arts organizations Coding AWS More Information